← Back to Naxora

Terms of Service

Last updated: February 25, 2026

1. Acceptance of Terms

By accessing or using Naxora (“Service”), including our desktop application, website at naxora.ai, and any related services, you (“User,” “you,” or “your”) agree to be bound by these Terms of Service (“Terms”). If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms. If you do not agree to these Terms, you must not access or use the Service.

These Terms constitute a legally binding agreement between you and Naxora (“we,” “us,” or “our”), a sole proprietorship operating in the United States. We may update these Terms from time to time; continued use of the Service after changes constitutes acceptance of the revised Terms. We will notify you of material changes via email or in-app notification at least 30 days in advance.

2. Service Description

Naxora is an AI-powered business management platform that provides intelligent customer service agents. The Service includes a desktop application (available for macOS, Windows, and Linux), a web-based dashboard, and integrations with third-party communication channels including Phone, WhatsApp, SMS, Email, Web Widget, Instagram, Telegram, Facebook Messenger, and Google Business Messages.

Naxora operates on a local-first architecture: your business data, knowledge bases, conversation history, and customer information are processed and stored on your own machine. We provide the software, default AI model access (powered by Anthropic's Claude), optional cloud features, and channel routing infrastructure.

3. Account Registration & Security

To use certain features, you must create an account with a valid email address. You agree to provide accurate and complete information and to keep your account credentials secure. You are solely responsible for all activity that occurs under your account.

You must notify us immediately at support@naxora.ai if you suspect unauthorized access to your account. We are not liable for any loss arising from unauthorized use of your account credentials.

4. Your Responsibilities

You are responsible for: (a) the content your AI agent provides to customers and ensuring its accuracy; (b) compliance with all applicable local, state, national, and international laws and regulations, including data protection and consumer protection laws; (c) maintaining the security of your local system, network, and any API keys you use; (d) obtaining any necessary consents from your customers before engaging them through AI-powered channels; and (e) monitoring and reviewing your AI agent's responses for quality and compliance.

5. Acceptable Use Policy

You agree not to use Naxora to:

We reserve the right to suspend or terminate your account for violations of this policy, with or without prior notice depending on the severity of the violation.

6. API Key Responsibility (BYOK)

Naxora supports Bring Your Own Key (“BYOK”), allowing you to use your own API keys from third-party AI providers (e.g., OpenAI, Anthropic, Google). When you use BYOK:

7. AI Disclaimer

Naxora's AI agents are tools designed to assist with customer communication and business management. AI-generated responses are not a substitute for professional advice.

AI responses may occasionally be inaccurate, incomplete, or inappropriate. You acknowledge that: (a) AI outputs should not be relied upon as legal, medical, financial, tax, or other professional advice; (b) you are responsible for reviewing and verifying AI-generated content before it is delivered to your customers; (c) AI models may produce unexpected or incorrect results; and (d) we do not guarantee the accuracy, reliability, or suitability of any AI-generated content.

8. Subscription Plans & Billing

Naxora offers the following plans: Free (100 conversations/month), Starter ($99/month), Pro ($299/month), and Enterprise ($499/month). Annual billing options and lifetime licenses may also be available.

Auto-Renewal: Paid subscriptions automatically renew at the end of each billing cycle (monthly or annually) unless you cancel before the renewal date. You authorize us to charge your payment method on file for each renewal period. We will send a reminder email at least 7 days before each renewal.

Cancellation: You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period — you retain access to paid features until then. No partial refunds are issued for unused time within a billing period.

Refunds: Refund requests are handled on a case-by-case basis within 14 days of charge. Contact support@naxora.ai for assistance.

Price Changes: We may change subscription pricing with at least 30 days' written notice. Price changes take effect at the start of your next billing cycle following the notice period.

All payments are processed securely through Stripe. We do not store your full credit card details on our servers.

9. Free Tier Limitations

The Free plan includes up to 50 AI-powered conversations per month, access to our default AI model, and core features. Free tier usage is subject to fair-use limits. We reserve the right to modify Free tier features, impose additional restrictions, or discontinue the Free plan with 30 days' notice. Free accounts that remain inactive for more than 12 months may be deactivated.

10. Data Ownership & Intellectual Property

Your Data: You retain all rights, title, and interest in your data, including business information, knowledge bases, customer conversations, and configurations. We do not claim any ownership rights over your content. Because Naxora uses a cloud architecture, your data resides in your isolated container and we do not have access to it.

Our Intellectual Property: The Naxora software, website, branding, logos, documentation, and all associated intellectual property are owned by Naxora and protected by copyright, trademark, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the Service in accordance with these Terms. You may not copy, modify, distribute, sell, or lease any part of the Service.

Feedback: If you provide us with suggestions, ideas, or feedback about the Service, you grant us a non-exclusive, royalty-free, perpetual license to use, modify, and incorporate such feedback into the Service without obligation to you.

11. Third-Party Integrations

Naxora integrates with third-party services including communication channels (WhatsApp, Instagram, Telegram, etc.), payment processors (Stripe), and AI providers (Anthropic, OpenAI, etc.). These integrations are provided for your convenience. We do not control and are not responsible for the practices, terms, or availability of third-party services. Your use of third-party integrations is subject to those services' respective terms and privacy policies. We are not liable for any issues, data loss, or damages arising from third-party service outages or changes.

12. Modifications to Service

We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice. We will make reasonable efforts to provide advance notice for material changes that affect your use of the Service. We are not liable for any modification, suspension, or discontinuation of the Service.

13. Termination

By You: You may terminate your account at any time by canceling your subscription and deleting your account through the app settings or by contacting support@naxora.ai.

By Us: We may suspend or terminate your access to the Service immediately, without prior notice, if: (a) you violate these Terms or our Acceptable Use Policy; (b) your account is used for illegal activity; (c) we are required to do so by law; or (d) we discontinue the Service. For non-critical violations, we will attempt to provide 14 days' written notice before termination.

Effect of Termination: Upon termination, your right to use the Service ceases immediately. Because your data is stored in your container, you retain access to all your data. Any prepaid fees for unused service periods are non-refundable unless otherwise required by law.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NAXORA AND ITS OWNERS, OFFICERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.

The Service is provided “AS IS” and “AS AVAILABLE” without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure.

15. Indemnification

You agree to indemnify, defend, and hold harmless Naxora and its owners, officers, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; (d) content generated by your AI agent; or (e) any dispute between you and your customers.

16. Dispute Resolution & Arbitration

Informal Resolution: Before filing any formal claim, you agree to contact us at support@naxora.ai and attempt to resolve the dispute informally for at least 30 days.

Binding Arbitration: If informal resolution fails, any dispute arising out of or relating to these Terms or the Service shall be resolved by binding arbitration administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules. The arbitration shall take place in the State of California. The arbitrator's decision shall be final and binding.

Class Action Waiver: YOU AGREE THAT ANY DISPUTES WILL BE RESOLVED ON AN INDIVIDUAL BASIS. YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, OR ANY OTHER REPRESENTATIVE PROCEEDING.

Exceptions: Either party may seek injunctive or equitable relief in a court of competent jurisdiction for matters relating to intellectual property rights or unauthorized access to the Service.

17. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions. Any legal proceedings not subject to arbitration shall be brought exclusively in the state or federal courts located in California.

18. Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms due to circumstances beyond our reasonable control, including but not limited to: natural disasters, acts of war or terrorism, pandemics, government actions, power outages, internet or telecommunications failures, cyberattacks, or third-party service provider outages.

19. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

20. Entire Agreement

These Terms, together with our Privacy Policy and End User License Agreement, constitute the entire agreement between you and Naxora regarding the Service and supersede all prior agreements and understandings.

21. Contact

If you have any questions about these Terms, please contact us: