Terms of Service

1. The Service

Naxora is a cloud-hosted software platform that lets businesses deploy AI “agents” or “employees” to answer calls and messages, book appointments, reply to customers, and assist with back-office tasks across channels such as phone, WhatsApp, SMS, email, and web chat. The Service runs on our managed cloud infrastructure. Features available to you depend on your subscription plan and may change over time as we improve the product.

2. Accounts & Eligibility

You must be at least 18 years old and able to form a binding contract to use the Service. You are responsible for the accuracy of your registration information, for safeguarding your credentials, and for all activity that occurs under your account. Notify us promptly at support@naxora.ai of any unauthorized use. You are responsible for the acts and omissions of any users, team members, or AI agents you provision under your account.

3. Acceptable Use

You agree not to, and not to permit any user or agent to:

• use the Service in violation of any applicable law or third-party right;
• send unlawful, harassing, deceptive, or unsolicited communications, or violate telemarketing, calling-time, do-not-call, consent, or recording laws (including the TCPA and analogous rules) when using phone, SMS, or messaging features;
• upload or process content that is illegal, infringing, or malicious;
• attempt to gain unauthorized access to the Service, other customers’ data, or our systems, or probe, scan, or test the vulnerability of any system;
• reverse engineer, resell, or use the Service to build a competing product, except to the extent this restriction is prohibited by law;
• use the Service to provide regulated professional advice (legal, medical, financial) without your own qualified human oversight and required disclosures.

We may investigate suspected violations and suspend or terminate access to protect the Service, our customers, or third parties.

4. AI Output — Important Disclaimer

The Service uses artificial intelligence and large language models to generate responses, take actions, and assist with tasks. AI output can be inaccurate, incomplete, or inappropriate, and may not reflect your intentions. Naxora does not guarantee the accuracy, reliability, or suitability of any AI-generated content or action. AI output is not professional advice (legal, medical, financial, or otherwise). You are solely responsible for reviewing, supervising, configuring, and, where appropriate, approving your agents’ behavior and outputs before relying on them, and for any bookings, messages, commitments, or actions your agents make on your behalf. You are responsible for verifying agent actions and for compliance of those actions with applicable law and with your obligations to your own customers.

5. Your Content & Data

As between you and Naxora, you own the business information, knowledge bases, configurations, and customer communications you provide to or generate through the Service (“Customer Data”). You grant Naxora a worldwide, non-exclusive license to host, process, transmit, and display Customer Data solely to operate, secure, support, and improve the Service for you, and as otherwise described in our Privacy Policy. You are responsible for having the rights and any required consents to provide Customer Data (including data about your end-customers) to the Service. We do not sell Customer Data, and we do not use the content of your customer conversations to train foundation models except as described in the Privacy Policy.

6. Third-Party Services & Integrations

The Service relies on third-party subprocessors and lets you connect third-party integrations (for example, model providers, telephony, messaging, email, and payment providers). Your use of a third-party service is governed by that provider’s terms, and we are not responsible for third-party services. A current list of subprocessors is maintained in our Privacy Policy. If you supply your own model API keys (BYOK), you are responsible for your use of, and charges from, that provider.

7. Fees, Billing & Plan Changes

Paid plans are billed in advance on a recurring basis (monthly or annual, as selected) through our payment processor. By subscribing, you authorize recurring charges to your payment method until you cancel. Fees are exclusive of taxes, which you are responsible for. Usage-based charges (for example, for calls, messages, or model usage) are billed as incurred. Plans renew automatically; you may cancel at any time and cancellation takes effect at the end of the current billing period. Except where required by law, fees are non-refundable and we do not provide refunds or credits for partial periods or unused capacity. We may change prices or plan limits prospectively with notice; the new pricing applies to your next renewal. We may modify, add, or remove features over time.

8. Service Availability & No Warranty

We work to keep the Service available and reliable, but we do not guarantee any particular uptime unless expressly committed in a separate written service-level agreement. The Service may be unavailable for maintenance, updates, or factors outside our control. THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranty regarding accuracy or availability. Some jurisdictions do not allow the exclusion of certain warranties, so some of the above may not apply to you.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NAXORA AND ITS OWNERS, OFFICERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, BUSINESS, OR GOODWILL, ARISING OUT OF OR RELATING TO THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO NAXORA FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100). These limitations form an essential basis of the agreement and apply to all theories of liability.

10. Indemnification

You will defend, indemnify, and hold harmless Naxora from and against any claims, damages, liabilities, and reasonable expenses (including attorneys’ fees) arising out of or related to (a) your Customer Data, (b) your use of the Service, (c) your agents’ communications, bookings, or actions, or (d) your violation of these Terms or applicable law, including communications and consent laws.

11. Suspension & Termination

You may stop using the Service and close your account at any time. We may suspend or terminate your access if you materially breach these Terms, create risk or legal exposure for us, or fail to pay fees when due. Upon termination, your right to use the Service ceases. You may export your Customer Data before termination; after a reasonable retention window described in the Privacy Policy, we may delete it. Sections that by their nature should survive (including 4, 5, 9, 10, 12, and 14) survive termination.

12. Dispute Resolution — Arbitration & Class-Action Waiver

Please read this section carefully — it affects how disputes are resolved. Except for claims that may be brought in small-claims court or for injunctive relief to protect intellectual property, you and Naxora agree that any dispute arising out of or relating to these Terms or the Service will be resolved by final and binding individual arbitration administered under the rules of a recognized arbitration provider, rather than in court. You and Naxora waive any right to a jury trial and agree that claims may be brought only in an individual capacity, and not as a plaintiff or class member in any class or representative proceeding. If this class-action waiver is found unenforceable, the remainder of this section is void as to that claim. Where mandatory consumer-protection law grants you non-waivable rights, this section applies only to the extent permitted.

13. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will provide notice (for example, by email or in-product) before they take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not agree, stop using the Service.

14. General

These Terms, together with our Privacy Policy and, where applicable, our End User License Agreement, are the entire agreement between you and Naxora regarding the Service. If any provision is unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Neither party is liable for delays or failures caused by events beyond its reasonable control.

15. Contact

Questions about these Terms? Email support@naxora.ai. These Terms are provided by Naxora LLC.