Privacy Policy

Last updated: February 23, 2026

Our Core Principle: Local-First

Naxora is built on a local-first architecture. Your business data, customer conversations, and knowledge base are processed and stored on YOUR machine. We do not have access to your data.

What We Collect

We collect minimal data necessary to operate the service: your email address for account creation, billing information for paid plans, and basic usage analytics (message counts, feature usage) — never conversation content.

AI Processing

When using our default AI model, conversations are processed through our API but are not stored or used for training. When you bring your own API keys (BYOK), requests go directly from your machine to your chosen provider.

Data Storage

All business data, knowledge bases, conversation history, and configurations are stored locally on your machine. We cannot access, read, or recover this data. You have full control.

Third Parties

We use Stripe for payment processing and basic analytics tools. We do not sell, rent, or share your personal information with third parties for marketing purposes.

Contact

For privacy questions, email us at support@naxora.ai.